Change management is treated by many as an ethereal topic; a mystical process overlayed with a lot of "magic happens here". Or a process described by one of eight major models of change which by their very nature remains high level.

In my experience, there are four main parameters to be considered to make change happen.

Changing people's behaviour with regard to safety is a time consuming, difficult business. General training does not have the immediate and emotional rewards of safety training. Changing people's behaviour without those rewards is even more difficult.

The lessons that organisations have learnt in making safety training effective are, therefore, all the more instructional for general training.