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 »  Home  »  Authors  »  Joshua Feinberg
Joshua Feinberg
Joshua Feinberg, co-founder of Computer Consulting 101, is a 15-year computer consulting veteran and has appeared in dozens of business and IT trade publications including CRN, VARBusiness, Microsoft Direct Access, TechRepublic, American Express OPEN, Entrepreneur, Inc, SCORE, Small Business Computing, and USA Today.
Articles by this Author
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» IT Support: Areas of Responsibility With Your Clients
By Joshua Feinberg | Published 10/8/2006 | Customer-Service | Unrated
IT support must cover areas including: training, security, disaster recovery, software testing and proactive maintenance. Developing a comprehensive strategic plan for your clients is the key to providing successful IT support.
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» Computer Consulting: Excellent Customer Service Inspires Growth
By Joshua Feinberg | Published 10/8/2006 | Customer-Service | Unrated
Computer consulting clients should have their needs anticipated by your staff. Spend some time evaluating your clients service tickets and consider how you can improve business by doing more computer consulting.
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» IT Consulting: Providing Clients with Credit
By Joshua Feinberg | Published 10/8/2006 | Customer-Service | Unrated
IT consulting clients sometimes will want you to provide them credit. Don't give too much credit too soon or you'll ruin your practice in IT consulting.
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» Customer Relationships And Your Financial Health
By Joshua Feinberg | Published 10/8/2006 | Customer-Service | Unrated
Customer relationships are what will determine the health and prosperity of your computer consulting business. In order to get paid on a regular basis you need to understand the dynamics of customer relationships.
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» Fixed Price Contracts For First Time Customers
By Joshua Feinberg | Published 10/9/2006 | Customer-Service | Unrated
Fixed price contracts are the best and safest method when working with a customer for the first time. You put clients at ease, you reduce your risk, and you establish willingness and ability to pay buy using fixed price contracts.
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» Credit Policy - Rules For Successful Computer Consultants
By Joshua Feinberg | Published 10/9/2006 | Customer-Service | Unrated
Credit polices are set for your protection. Make sure you establish the willingness, ability, and history of payment by establishing clear and concise credit policies.
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» Computer Reseller Business: Effective Recourse Policies
By Joshua Feinberg | Published 10/9/2006 | Customer-Service | Unrated
Customer recourse policies are vital to every computer reseller business. Responding to customer complaints quickly and efficiently and making yourself accountable will help promote customer satisfaction.
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» An Information Technology Consultant Can Make Business Simple for Customers
By Joshua Feinberg | Published 10/9/2006 | Customer-Service | Unrated
As an information technology consultant, you can assure that you get more repeat customers by making it easy for them to do business with you. This will also help build a long relationship and give you a positive reputation that will bring more customers to you in the future.
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» IT Consulting: More Than Technical
By Joshua Feinberg | Published 10/9/2006 | Customer-Service | Unrated
Technical skills are essential for IT consultants. However, there are many other things you need to know when running your own business.
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» Business Contact Information - What To Track
By Joshua Feinberg | Published 10/9/2006 | Customer-Service | Unrated
Business contact information is a necessary requirement for pre qualifying potential clients. You will be able to analyze whether the company is the right size for your business and that they use hardware and software systems you feel comfortable with by first gathering some vital business contact information.
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