|
|
Dr. Gary S. Goodman
|
Best-selling author of 12 books and more than 850 articles, Dr. Gary S. Goodman is considered "The Gold Standard"--the foremost expert in sales development, customer service, and telephone effectiveness. Top-rated as a speaker, seminar leader, and consultant, his clients extend across the globe and the organizational spectrum, from the Fortune 1000 to small businesses. He can be reached at: gary@customersatisfaction.com. |
Articles by this Author
»
Yes, Let's Make A Deal!
|
Before you conclude it's impossible to make that deal, consider seven crucial things, says Dr. Gary S. Goodman, best-selling author, keynote speaker, and President of Customersatisfaction.com.
|
»
Negotiation Tip: Ask The Chef To Create Something New, Just For You!
|
We're way too timid and uncreative in our business negotiations, according to Dr. GAry S. Goodman, best-selling author, and radio and TV expert commentator. According to this popular speaker and business coach, we should be inviting our counterparts to an "off-the-menu" experience, instead!
|
»
The Deal Is Not Made Until The Money Is Paid!
|
When do you have a deal in business? According to Dr. Gary S. Goodman, sales, service & success coach, attorney, and radio and TV expert commentator, you can't know, for sure, until the money has been paid. According to this popular keynote speaker and best-selling author of 12 books and the audio program, "The Law of Large Numbers: How To Make Success Inevitable," you can't use stereotypes to predict who pay you or stiff you.
|
»
How Much Are Your Services Really Worth?
Getting paid what you deserve isn't easy, says Dr. Gary S. Goodman, President of Customersatisfaction.com, sales, service & success coach, and best-selling author of 12 books and the audio program, "The Law of Large Numbers: How To Make Success Inevitable," published by Nightingale-Conant. According to this popular keynote speaker and radio and TV commentator, your worth isn't something that can be scientifically ascertained, so you should hold out for the best possible deal. |
»
How To Use Zen As A Negotiating Ally
Monitor your emotions in any negotiation. While they don't provide perfect guidance, we can learn a lot from them, and use them to improve our skills, over time, says Dr. Gary S. Goodman, President of Customersatisfaction.com, sales, service & success coach, and best-selling author of 12 books and the audio program, "The Law of Large Numbers: How To Make Success Inevitable," published by Nightingale-Conant. According to this popular keynote speaker and radio and TV commentator, we should be especially mindful of those times when we're rushing into or away from a deal, and tune into what your gut is telling you, about the deal, and yourself! |
»
Negotiation Tip: 5 Reasons To Make Them Wait
|
In you're negotiating (and when aren't we?), don't rush to return that voice mail message, says Dr. Gary S. Goodman, President of Customersatisfaction.com, sales, service & success coach, and best-selling author of 12 books and the audio program, "The Law of Large Numbers: How To Make Success Inevitable," published by Nightingale-Conant. According to this popular keynote speaker and radio and TV commentator, it's much more effective to appreciate that there are 5 pluses to making your negotiating counterparts wait.
|
»
Negotiation Tip: Never Say No!
|
It's easy to dismiss low-ball offers for your services or products with a simple "no," but you shouldn't, advises noted sales, service, and success consultant and author of the popular audio program, "The Law of Large Numbers: How To Make Success Inevitable," published by Nightingale-Conant. With a little creativity, you can expand the offer and create a win-win result, says this international speaker and radio and TV expert.
|
»
Negotiation Speaker Says Sometimes It Pays To Get Off The Phone & Onto Email
|
Sometimes it is better to leave your face to face or telephone negotiations behind and enter an email phase, says Dr. Gary S. Goodman, communications expert, best-selling author, and sought after keynote speaker, seminar producer, and management consultant. Specifically, email can slow the tempo, make each message more deliberate and thoughtful, and of course, get things reduced to writing that might otherwise become mere ephemera, and in a legal sense, unusable or relatively worthless later on, should there be a dispute about what one party, or both promised, says Goodman, a popular expert commentator on radio and TV, worldwide.
|
»
Honestly, Are We Really Competing Against Each Other?
|
Best-selling author, keynote speaker, and President of Customersatisfaction.com, Dr. Gary S. Goodman, wonders if we'd be better off not thinking of each other as competitors. Instead, we could share our customers, and actually make more money, all around.
|
»
Pass That Lead Along Instead Of Saying No!
|
What can you do when someone contacts you about work that you don't do? That's easy, pass the lead along says Dr. Gary S. Goodman, President of Customersatisfaction.com, sales, service & success coach, and best-selling author of 12 books and the audio program, "The Law of Large Numbers: How To Make Success Inevitable," published by Nightingale-Conant. According to this popular keynote speaker and radio and TV commentator, when you make the small effort to refer someone else, you can feel good, and your small gesture may come back to you, multiplied!
|
|
|
full story
printer version
